Returns

ZUUM  Return Policy As Easy As 1, 2, 3 

 

 

(Step 1) 

 

Verify your desired return(s) against our policy for processing. 

 

(Under Warranty New Condition) 

 

If product is under warranty which is from code date on product label (Brackets have Limited Lifetime Warranty, Hard Drives 1 year and all other products 2 years) and is NOT physically damaged (Can be sold as New) or missing any parts, credit or new replacement will be made if product is not needed or operating per your expectations. 

 

(Under Warranty Physical Damage/Not New/ Missing Parts, Packaging) 

 

If product is under warranty but has physical damage or missing parts ZUUM  will Repair the unit and ship back ground freight to customer at no additional charge. 

 

NOTE: If credit is required a minimum 25% restock fee will apply. Additional charges above 25% may be needed pending the overall condition of the return. 

 

(Out Of Warranty) 

 

Items outside warranty period please contact 888-861-7351 or sales@zuum.life to determine repair cost. 

 

(Step 2) 

 

(Please call in advance for RMA number. Returns sent back without RMA number may be returned to sender) Please be prepared with code dates and model numbers that you want to return. 

 

Please Contact Tech support by phone (888) 861-7351 or sales@zuum.life for all return issues. 

 

(Step 3) 

 

(Please package all returns in a double box as to not damage original unit packaging  and place Return Authorization Number on the outside of shipping carton.) 

 

 

Please ship back to our returns warehouse. 

 

ZUUM 

 

RMA# 

 

4321 W Sam Houston Pkwy N. Ste 120 

 

Houston, Texas 77043